FAQs

Please allow up to 5 additional business days on top of delivery times for order processing and verification and 5-10 business days (depending on your shipping destination) for delivery.

Any orders placed on the weekends or holidays will be processed on the next business day.

Please visit our Shipping Page for additional information for estimated delivery times.

Unfortunately, once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.

Our customer service team aim to respond to your concern as quickly possible. Please allow 24-48 hours for a representative to contact you.

During releases, please anticipate a slightly longer response time. To avoid any confusion and added volume, please refrain from sending multiple emails regarding your request.

Unfortunately, we do not merge orders. Multiple orders will be shipped separately.

We accept ApplePay, GooglePay, original Visa, MasterCard and American Express credit cards among others.

Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.

May we also suggest trying a different web browser — i.e. Safari or Google Chrome, etc.

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.

Orders placed by customers residing in the United States or Australia will be charged in US Dollars.

That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.

Click "view your order" on your confirmation email. In there, you'll find a link to track your order with "SHOP". You'll also get an email with a tracking number (if available) when the order ships.